In October I bought a mobile phone on a Three contract from a company called Just3G, based in Birmingham. As is common with mobile phone contracts in the UK now, the phone contract I bought offered ‘cash back’ on my bills, which would be paid back at 6, 9, and 12 monthly intervals. I previously held a contact bought from a company called Dial-a-phone who worked a similar scheme and honoured their promises, saving me over a hundred pounds on my bills over the year.
Having sent in the required proof of contract by sending in my first 6 months worth of bills as dictated in the terms & conditions, I looked forward to Just3G crediting my account with the cash back.
Having heard nothing from the company, I send an email to check the progress of my claim. After a week or so I received an email which went to great length to explain that my claim had been ‘unsuccessful’, and why this was so. In the email the agent from the company included details about my contract that were incorrect. He referred to a call plan different to mine amongst other things.
I couldn’t belive I was the only one to interpret the Terms & Conditions this way, and upon entering ‘Just3G’ into Google, I was greeted with a list of links to forums where people detailed situations similar to mine. It was increasingly looking like this was more than a mistake on my part. Within a few minutes of reading I had found that the company appeared to be sending out a stock email that refused to honour the cash back claim. In fact it appears that the only way anyone has managed to get their money is by taking Just3G to county court, and the forums are littered with evidence of county court judgements against the company.
I will be posting all the information I find regarding Just3G and getting your money back on here, and recording the process I am going through to get Just3G to honour my claim. Any questions feel free to contact me here.
For your reference, any links I find regarding Just3G, whether it be litigation or discussions on forums will be posted on my del.icio.us account.
Well today I got an email back from Grant at Just3G, 24 hours before the deadline I had set. Unfortunately Just3G have not heeded my warnings and continue to refuse to honour my cashback claim. In the email the agent alluded that I was not being reasonable and that I lacked the intelligence to understand their terms & conditions. Tomorrow I will be heading to the Citizen’s Advice Bureau to get another perspective on the situation, and will posting any information that I find on here.
Unfortunately the Citizens Advice Bureau in town was closed yesterday, so I have gone ahead and started proceedings at Moneyclaim.gov.uk anyway. The site is very easy to use, and you are guided through every step, although I believe the site is suffering some technical issues today so I shall see if all is well later on today or call their technical support line to make sure my claim has gone through.
I am confident that I will be sucessful with my claim, as I have heard of many cases on the forums where people have won their cases against Just3G in the county courts, as anyone in their right mind will see it the same way.
I don’t know whether their server started working or it was my browser, but I used IE to complete the Moneyclaim process instead of Firefox that I had used previously and my claim went through. Hopefully that means it will be processed on Monday morning and I should hear back pretty soon!
This morning I received my Notice of Issue from Northampton County Court. Just3G have 14 days to respond, so I’ve just got to sit back and wait.
Today Just3G made a Acknowledgement of Service on my claim, which shows they intend to dispute the claim, and allows them 28 days to mount a defense.
A copy of the Terms & Conditions from November 2005 are also available here, and I believe these T&C’s remained unchanged between 1st April 2005 and the 1st July 2006. For comparisson, Just3G have T&C’s for that period available here.
Here is the Law on dubious terms and conditions.
The Unfair Terms in Consumer Contracts Regulations 1999
http://www.opsi.gov.uk/si/si1999/19992083.htm
Written contracts
7. - (1) A seller or supplier shall ensure that any written term of a contract is expressed in plain, intelligible language.
(2) If there is doubt about the meaning of a written term, the interpretation which is most favourable to the consumer shall prevail but this rule shall not apply in proceedings brought under regulation 12.
Regulation 12 refers to “Injunctions to prevent continued use of unfair terms”
So, the terms have to be taken as they would be commonly understood, and if there is any ambiguity, then the courts must side with the consumer.
Thats the Law!
“Just3G Communications” = “JustNO Communication”
I am sure you have done a search already and found loads of stuff about Just3G. I am taking them to court for a second time (the first time I was awarded my cashback). I am confident I will get my second claim, as guess what - I have provided them with all the documents they require!
If you have all the documents etc or if you are questioning their dodgy terms and conditions then please continue with court action against them.
Mark.
@ Nemesis, thanks for that link, I used that information in my email to Just3G last week hoping that I would shake them up a bit, so I shall have to wait and see what happens.
Fortunately for us we are protected by such consumer laws, but it doesn’t stop companies like Just3G trying it on.
@ Mark, Glad to hear you have had success already, I will be starting proceeds against them tomorrow. I have looked at it from every angle and it is clear that Just3G are trying their best to avoid honouring our claims!
I notice thread after thread on the forums, particularly Gumtree.com are being taken down. Fortunately they cannot do that here so I urge you all to post any useful information here to help the countless others who have received the same treatment!
Gumtree seems to me to be a waste of time. Just3G must have some heavy legal reason to be able to make websites remove threads that tell the real story of what Just3G are like.
What baffles me, is why are J3G forcing those removals? Their website is just a holding page, their answer phone just loops endlessly and they do not reply to emails. Surely they cannot be trying to protect thier image! The only reason to do that is if they intend on opening shop again.
Anyhow, my next step is to try and persue them with a ‘moneyclaim’ from the website that was given on Gumtree. My problem is i only sent 6 statements for my 1st cash back claim. But I do have an email from J3G saying this;
Eventhough you were on a 10 month deal, your cashback is still split into 3 installments over the 12 month period.
Expiry dates on the 7th, 10th and 13mth from connection.
That could at best be described as \’vague\’
Keep posting!
Shaun
A couple of weeks ago I was in court to hear my claim against Just3g.
I sent in 6 statements for my first claim and was given the old ’should have sent in 7′ nonsense. The judge certainly did not see it that way as his opening remarks where;
“It seems that the arguement in this case is that just3g are saying you only sent in 5 statements not 6.”
They had even send in copies of my six statements in their defense! It didn’t come as a big surprise that he ruled in my favour.
Go down the moneyclaim route. Use the arguement that the terms ask for 6 statement as each statement in covers one month, and quote the Unfair Terms in Consumer Contracts Regulations 1999.
These people only seem to pay out when the courts are involved. I told them numerous time that this was going before the judge if they didn’t pay-up but they still refused.
Great news Nemesis, its good to know there are people out their winning their cases against these jokers. I have just completed all the information on Moneyclaim, but unfortunately it has stopped working so I think a call to their support line is needed!
Be sure to have copies of all your correspondence and proof of postage. Then you should be fine.
Unlucky for then, my brothers a copper, my father is a magistrate and my best mate is a lawyer. Plus I’m as stubbon as a mule!
Hehe, yeah they picked the wrong person when they tried to fob me off!
I have a nice little folder with every communication, bill and document including postage details sat next to me so they don’t have a leg to stand on!
It’s a shame to think just how many people will have let this slide and have been caught out with these T&C’s by Just3G. Comparatively there must only be a handful like us who are prepared to fight them.
Now I have started the Moneyclaim ball rolling I will be writing to Trading Standards, Which, BBC Watchdog and whoever else I can think of!
It’s worth noting to anyone out there that whilst sending documents by recorded delivery in these cases is an extremely good idea, as far as I am aware, if you send a letter by first class mail it is deemed to arrive by law, even if the recipient claims not to have received it.
I am not 100% that is still the case but I will check.
Nemesis, I know you got your judgement but have Just3G actually paid yet? Or did they just crumble when you got it?
“Nemesis, I know you got your judgement but have Just3G actually paid yet? Or did they just crumble when you got it?”
- I am 100% confident I will get my cashback awarded but less confident that Just3Jokers will pay it. Anyone been given their cashback after being awarded it in court?
I consulted Citizens Advice for my first claim and in their opinion their T&C’s were unreasonable. Also you might want to argue that their T&C’s are mutually exclusive - If you were to submit 6 months of statements this would cover actually upto 7 months of connection. This would then strictly exclude you from making a second claim as you could not provide evidence of the second 6 months of connection as you would be missing part of the 7th month
I know this is convoluted and interpreted by anyone other than Just3G this would be no problem… but they are a problem.. a big verminous problem.
I have had an interesting day as far as Just3G are concerned. This morning I received my Notice of Issue from Northampton County Court for the claim I initiated on Moneyclaim.gov.uk. So Just3G have 14 days to respond, and I am definitely looking forward to hearing that!
Secondly, I also received an email from Just3G themselves informing me that the deadline for my second claim was yesterday, and my claim was successful! This is due to the fact that I submitted bills according to their somewhat distorted view of the terms & conditions. However I have to wait 60 days before they will complete the BACS transfer which is a bit odd, but as long as I get paid thats not a major issue.
Mark, that is a good point about the crossover between the first and second claim, and I hadn’t thought of it like that, and of course you are perfectly right. What makes this whole situation more insane is that by their way of doing things, when you send your last bill in, if you have terminated your contract and not gone outside the call allowance, it could actually be for £0! Which makes you think, if that is the case and I cancel after 12 months, will they try and worm out of honouring my claim again?
After further thought, that 60 day wait sounds very dubious to me, so does anyone have a copy of the Terms & Conditions they could forward me?
Thanks in advance.
Hey everyone !
Wow, that was a real fight but I now have received my cashback. I was on the blaggermouth forum but they swipped it off the net, then somene started up an ‘oops’ (instead of naming just3G) site which was again removed. I had sent in ‘6′ statements but had followed it with the ‘7th’ within the deadline (all very confusing I know). Anyhow, I went through the money claim route on the web (https://www.moneyclaim.gov.uk/csmco2/index.jsp) which worked well in getting an instant response. There then followed several emails whilst they ‘found’ my 7th statement which had been ‘misfiled’ and said they would pay up. The money then ‘got lost’ between them and my bank leading to more exchanges of emails. Anyhow, it has now arrived.
By the way Ian - my copy of the T&Cs does state that it can take up to 60days for the BACS transfer.
Does anyone know if they are still trading ?
Good luck everyone ….
Hey FedupwithJust3G, good to hear your story, and glad you got your money! The fact that you met your demands but they still gave you trouble is no supprise. They would do anything to get out of paying up.
I think the only reason they agreed to pay my second cash back is that the same morning they should have received notice of issue from the county court in my attempts to get what they owe me for my first cash back through Moneyclaim.
If you could forward me a copy of those T&C’s I would greatly appreciate it. (ian@innovation-station.net)
And as far as I know they are still operating, but I think the site has gone down whilst they wait for the heat to dissipate.
Hi Ian
Thanks for setting up the site. I hope everyone else finds it- there are quite a few from the other sites who will be searching for this. I doubt that I would have done the court route had I not read about the others - Mark was the one who got me going on that track. In fact I have his email address so I will let him know about your site - expect to hear from him !
My copy of the T&C are only in hard copy which I printed from the web when I got my phone. I think you also have to be careful about when you bought the phone because they have changed the conditions at different times. However, I think we may be similar as I have just received my 2nd claim successful notification as well. - my contract started 1st Nov 05
It states - “Cash backs are payable within 60 days of Just3G processing your bills, by BACS payment directly in your account. Cash backs will ONLY be payable in the nominated account for direct debit “. If you send me an email with your address then I will happy to post a copy to you.
Hi!
So glad i found this page… Can you help me? They did the same to me, and said I sent in 6 instead of 7, so wouldnt pay me.
I followed all the advice on blagger.com, and did the Moneyclaim thing, and went to court for my first instalment. But the only copy of the terms and conditions that I had were the updated ones from them asking for 6 months worth of statements. now I’m sure when I got my phone in April 05, it was just 6 statements, but have no proof.
the judge said it is unfortunate I sent 6 statements and didn’t read correctly that I needed 6 months worth of statements. He said they had done nothing unlawful.
I have another court date booked middle of September, because he allowed me to book another date, as I was thinking that they wouldnt pay the 2nd and 3rd installment. However, they have, so now is it pointless me going back to court, as the judge has already said i wont get the 1st payment? Or does anyone have a copy of the terms and conditions from last year?
Why did the judge not side with me, even though Just3G didn’t even turn up to court? I felt like a stupid little girl, and it was very embarrasing. Does anyone have any ideas that might make the judge rule in my favour? any bits of law i can quote?
Any help will be most appriciated.
Many thanks,
sam x ** x
Is anyone able to provide me the just3g’s cashback claim form? Please I have 3 days to send it and I can not find it.
Hi everybody. I am in the same situation as u all. Could u tell me what docs i need to file a claim.
Thanks
Hi Turker,
I have got a claim form but it is hard copy only - if you can send your address to me then I will post it to you. Ian who manages this web site has my email address so he may be able to forward me your address to send it to (I wouldn’t go posting your address on the web and I won’t publish my email address either !) … sounds like time is rather short though. Good luck !
I’m glad you have all found this article, and thanks for your responses. I see this article is now on the front page of the Google results for ‘Just3G’ so hopefully everyone can find the information they need.
FedupwithJust3G: Thanks for the clarification of the Terms & Conditions there! There is something dodgy about that 60 day wait though, I am fairly convinced they will have disappeared by the time they are due to pay me!
Sam: I am sorry to hear you have had such a tough time in the courts, everyone else who has got that far has won their case, and to my knowledge you are the first who has had the Judge rule in Just3G’s favour. Unfortunately in situations like this, it is down to how the Judge sees things. I can’t say whether they have changed the T&C’s, but when I bought my phone (October ‘06) they were purposely written to mislead people in my opinion. As far as I see it, 6 months means just that, 6 months worth of line rental, the first 6 bills you receive. Just3G state what they actually want is 6 months of calls. (As you pay line rental in advance, the first bill doesn’t include any calls - you won’t have made any!)
It’s a shame but the Judge must have agreed with Just3G’s way of seeing things. If you have a copy of your Terms & Conditions you could forward me for comparison, which would be interesting reading!
As for trying to take the same case to court again, I am not sure about that one, perhaps the best plan of action would be to go and see someone at the Citizens Advice Bureau. In the first comment on this page, The Nemesis quotes The Unfair Terms in Consumer Contracts Regulations 1999. Have a look as that piece of legislation could be useful to your case.
Turker: There is a link to a PDF download of the redemption form at the top of these comments. Alternatively it is available here. Don’t forget to send the paperwork by recorded delivery so you have proof of postage.
Hi Monika,
To file a claim you need the correct bills (is this your first claim?) If so you will need bills 2 through 7 inclusive (Effectively the first 6 bills that have phone calls itemised on them).
You also need a copy of the redemption form available here.
Don’t forget to send the documents by recorded delivery to ensure you have proof of postage.
Good luck!
Ian,
Still waiting to receive the payment. The judge did make a point of mentioning that the judgement didn’t mean I would see the cash.
I still have some confidence in getting the money as I received the second payment a under a month ago and they still have a week or so before non-payment of a count court judgement (ccj) becomes trouble for them. I have since found out that if someone pays a ccj within a month of the judgement then it can be removed from the public record, i.e. it will have no adverse affect on their credit rating. Therefore it is feasible that a company could operate by only paying up when a ccj is issued.
If I don’t get the payment soon, I am looking at chasing them further.
As for the 60 day payment period. It is in the terms and that is how long they took fork-out my second cashback.
Sam - I have a copy of the terms from July of last year if that is any help. The Unfair Terms in Consumer Contracts Regulations 1999 (see the link at the top of these comments) supports your case.
How much does Moneyclaim.gov.uk cost?
Nemesis, you seem to be quite a way down the road with your claim…how much has it cost so far?
Cheers
Ian -Thanks for your advice, i dont have a scanner, but i could certainly photocopy them and post them to you if this is an option?
Nemesis- that would be great if i could see your copy, to see if they changed them since then!
how do i go about giving you my email?
sam x**x
der…i will type them out and post them on here! i am not sure where i have put them though, so hang on a while.
sam X**X
Thanks Ian
I have already sent the bills by recorded post and have the proof and everything . I just wanted to ask if people had any official letter from them re the contract because when I took the contract from them they did not send any paperwork and just said to refer to online terms. I am planning to file a claim as well but am not sure if i need some more paperwork to present to court. Could anyone help me with this query?
Sam - sorry to hear about your court experience with “Just3G Communications”.
You should argue that their T&C’s are contradictory (see my previous post)
They have changed their T&C’s
They rely on the ambiguous nature of theit T&Cs to minimise the ammount of cashback they pay.
Lets face it if “Just3G Communications” were a company who wanted to benefit froam good reputation they would not behave like this.
Nemesis: Thanks for that info regarding CCJ’s. I wasn’t aware that there was a period of time before it affected your credit rating.
Brian: To persue a claim on Moneyclaim.gov.uk costs £30 per claim. If you loose your case you loose this, but if you win it is added on to the ammount the defendant must pay you.
Sam: If you could either type up or post me a copy of your Terms & Conditions that would be extremely helpful to see if they have been changed or not.
Monika:I’m sorry I thought you meant claim your cashback! I did not receive any paperwork other than a redemption form when I first took out my contract. Have you been told that your claim has been unsuccessful? If not I would hang on before you make a claim via Moneyclaim.
I have just finished writing to BBC Watchdog, Trading Standards & The national papers to inform them all of what Just3G are up to. I implore you to do the same, as the more of us that speak out, the more likely someone will listen. On another forum I heard that someone had already contacted BBC Watchdog and they were very interested in this case.
Oh and if anyone wants to contact each other directly but do not want to post their addresses, just leave a message or email me and I will put you in touch if both parties agree.
Can somebody link the terms and conditions. I don’t have a copy. Thanks.
Ian ; I am going to speak to trading standards today and would also make a complaint to bbc watchog.
I have received a reply from just3g.co.uk today regarding my cashback. They said my second cashback application was succesful and I should be receiving my money within 60 days, which is 28th of August. My email regarding second cashback was sent almost 2 months ago. Better then nothing isn’t it. I just send the form and invoices for third claim just on time. I hope this will be ok as well. But still they don’t want to pay me for the first 6 months cashback. I will be waiting till I get third cash back and I will take them to court for my first claim. I hope it will be succesful too.
Here are the terms and conditions from about July last year. These are the ones I used for the judgement. At the bottom of the first page is the section on the cashback process.
http://www.easy-share.com/613520.html
http://www.sharebigfile.com/file/1964/Terms-Cashback.pdf.html
The main argument in brief is;
- the terms ask for 6 months of statement which would be understood to be 6 statements not 7 (use the unfair contracts act to support this). Also each statement covers a one month period so that is 6 months of statements.
- you are not the only one to have this problem so just3g know their terms are being understood in this way (print off this page to support that argument)
- the terms could be contradictory with the 7 month limit to claim.
Forget to say.
The two links above are to the same file, so you only need one of them. Just put two places to download it in case there was any trouble.
Turker: Glad you have finally heard from Just3G, Shall keep my fingers crossed that you receive your money on Monday!
Nemesis: Thanks for those Terms & Conditions mate, they are the same ones that were available when I bought my phone in October ‘05. From those T&C’s it is clear that Just3G are talking rubbish when they say our claims do not meet those T&C’s.
I will also host those Terms & Conditions on this site in case there are any problems with those filehosting services.
Thanks again!
Hi
Unfortuately i have also fell victum of Just3G’s terms & conditions. I will pursue the moneyclaim avenue. I couldnt get hold of the T&Cs so if some one can help. I also cant seem to remember my order number? is it a 6 figure number, as i had lost all my correspondance with Just3G!
My six months have just elapsed so i will be starting my claim now. Do i send the claim form with the statements via RD and how long before they should reply? before i start proceedings.
Thanks
Neo, am I right in thinking you have yet to file any cash-back claim with Just3G? The Moneyclaim service is just a web front for the county courts, and should only be used if you have met all of Just3G’s terms & conditions when applying for your cash back, but they have refused to pay. Moneyclaim.gov.uk is not a guaranteed way of getting your money.
As for your order number, I cannot be sure, mine was a six digit number but yours could be different. Did you not keep the email’s you got when you first bought your phone?
To make sure you have the best possible foundations for a case should Just3G refuse to honour your claim, you need to read through the posts above to make sure you understand the situation, and send the first 6 bills that have calls itemised on them to Just3G, along with a completed redemption form (link is above all these comments) by recorded delivery. Just3G will not reply until the cut off date for your claim (7 months from connection date).
The terms & condtions are available for your reference thanks to Nemesis and are linked in his post above.
Some interesting snippets
http://cellphoneforums.net/uk-telecom-mobile/t200977-just3g-squirming-out-cashback-offer.html
Seems that Just3g have already come to the attention of Which.
Ian, you soon may be receiving a letter that is going around.
http://forums.mobileburn.com/showthread.php?t=17931
From the website of the solicitors mentioned. “The law allows you to report on what is true or comment on a fact based on truth.” The threats are pretty empty.
hi
thanks for posting the link to the terms and conditions but i couldnt access it. is there any other way i can access them
Just checked and works fine for me. Click on the first link (easy-share) and in the middle of the page you will find the link “Click here to download”. Viola!
So, have you already received an intimidating letter from Just 3G law firm?
I hope you manage to keep this site going.
Monika, if you have any more problems accessing the PDF file from the links provided by Nemesis, then the file is available here
Notsohappy, I haven’t had any threatening emails yet, unlike some it would seem, and as far as I am concerned, no one here has said anything that is not true, thus we have nothing to be afraid of!
Hi Ian,
Your site HAS to have the most comprehensive advice for us like minded people. I’m just waiting for my 7th bill to drop through the letterbox and armed with your copy of the redemption form and the T & C’s from Nemesis I’ll be sending the bills off,by registered post of course, will a corresponding letter and e-mail.
How long did you guys leave it until you started court procedings?
Has any member of Which Legal Service found Which to be pro active in their claim?
Keep up the good work everyone,
Thanks,Dickymint
I have also been had a similar problem in getting my cash back. When I mentioned the Court, for the first time at least I got a response. I suggest that a claim for punitive or exemplary damages would be appropriate. The argument is that because only a small percentage of people sue, it is more profitable for them to await a Claim before they pay up.
Julius
Hi,
I am also a victim as I signed-up in January 2006 and sent in my Claim at the end of August, 2006 and it is a challenge to get any response from Just3G via e-mail or phone, in fact their phone 08700801817 seems to revolve to the initial pick-up which ever option is selected. The funny thing is that Three.co.uk is not interested in the plight of it’s customers as I spoke to a manager by the name Peter De Souzer (off Shore?) and he said that the Cash back claim is with Just3G and that Three.co.uk has no concern with the issue. I just wonder if we all would have been daft enough to patronise Just3g if they were NOT SELLING services on behalf of Three.co.uk, am I alone in believing that Three.co.uk should play an active role in the resolution of this situation on it’s paying customers?
Dickymint: Welcome to the site, I think my site is one of the few that haven’t been threatened by Just3G’s solicitors.
Best of luck with your claim, and don’t forget, Just3G will not acknowledge receipt of the documents until the cut off date, so if you don’t hear anything do not panic too much!
As far as waiting to begin court proceedings, I again must remind everyone that you are only in a position to proceed with a claim in the County Court if Just3G have refused to honour your claim even though you have met all their terms & conditions. If they refuse to pay, a good idea would be to send a warning letter informing them that you intend to take the issue to court, and give them 7 days to reply. If they still refuse to pay, then go ahead and start proceedings on Moneyclaim.gov.uk.
Julius: Welcome, and thanks for your input. Where are you with your current claim? Have Just3G refused to pay or are you still awaiting a response on that? Personally
I don’t think there is much grounds for suing Just3G, as a county court judgment should suffice when it comes to acquiring your cash back. Not only that, but that course of action could also make things difficult for others trying to get their money.
Hafeez: Thanks for the info regarding Three (Hutchinson 3G - the service operator). I must say that I too am very disappointed with Three’s attitude towards this situation, then again why should they want to rock the boat when the work of the likes of Just3G will bring them vast numbers of subscribers who are then locked into a minimum 12 month contract. It’s fair to say that Three is benefiting from these companies.
In the long run I think it is a sad reflection on Three, and I will be writing to them again to implore them to make resolving this issue a top priority.
I know many forums have been threatened by Just3G’s lawyers and I do not want to give them grounds to affect what is said here. After all we have a legal right to inform people of the truth, so as long as everyone is accurate with their information we have nothing to fear.
If nothing else, I hope we will be able to prevent others from falling prey to similar companies, and prevent Just3G and its owners from doing anything like this in the future.
Thanks for your co-operation and comments so far, and keep them coming in.
Ian
I have recently purchased a phone from just3g. I have not received my promised £20. As for my cashbacks in two months - I’m not holding any hope. For people like me who are not yet due to send thier bills but know that the address in B’ham is no longer live, what should we do?
Also Whats the best 3 can do for me as I’m not far into my 12 month contract? Help…….
Scottie - you know that their Birmingham address is no longer live? How so? I mailed them documents about 3 or 4 weeks ago and eventually got a response.
Unfortunately as you may have gleamed from the information above, Three are not interested in this case, and the only way you can get out of your contract is to buy your way out. It’s really a case of sticking with your contract and sticking with the cash back claim process.
Hi, it’s really helpful to read everyone else’s experiences. I have just had my 1st 6 months claim refused. It was unsuccessful as I sent bills 1,2,3,4,5, and 6, but apparently should have sent the 7th. I even have an email from just3g from February, when I asked them to clarify to me what I needed as the t&c’s were contradicting themselves. They said, and I quote them “‘months 1 to 6 bills”. I am trying to get Three to sort this out for me but they are obviously not too concerned as they are profiting so much from all of us. I for one know that if I hadn’t been promised all this in the contract with Just3G, then I wouldn’t have one of the 3 contracts, so they are probably best friends with Just3G.
By the way, it was confirmed to me yesterday by someone I spoke to at 3, that they still sell their contracts via Just3G. Unbelievable! I am now at the point that I have told Just3G that I WILL most definitely be taking them to court, where they will not only have to pay me but also my costs, and telling Three that they will lost more customers when their name is slated in the press than they would do by making sure I get my money back. Has anyone else been down that route?
I also I don’t know whether to wait until the end of my contract when no doubt I will have all 3 lots of cash back to claim back, rather than having to take them to court 3 times. In my situation would Moneyclaim be a good idea in anyone’s opinion? Thanks
thanks ian, got the terms this time
The Just3g website is not there, it’s been up dated for the last month. Is it worth a county court claim? I’m still waiting for 2 sets of cash back, sent bills recorded delivery and no record of them being reiceved !
hi, i have already submitted my 6 mnth claim, have not yet received anything. for the next submission, is it 9mnth bills or 12 mnth bills that need to be sent.
Good comment Shelley, I think it is time to let OfTel or some resposible body know about Three.co.uk’s unconcerned attitude, does anyone have useful numbers or links? It is not fair that a Service Provider continue to allow the public to be caught out by such questionable terms & conditions. So i would like us to make some progress on this front if nothing has been done and if something is already in progress, any update would be appreciated.
Regards………
Just a heads up - Just3G’s website is back online.
My contract and dealings with Just3G are over now, but I am not done with them. I will be around and about to help anyone who needs help.
Mark.
I have just won my second county court claim against “Just3G Communications”.
I was awarded £200
£120 cashback
£30 court fee
£50 for a day I had to take off work
Advice to anyone who thinks they have been conned by “Just3G Communications” - If you have made a valid claim for cashback, take them to court - www.moneyclaim.gov.uk
Also if you need to make a Statement of Claim, then get some rudimentary legal advice as to how to construct the statement. You can get it free if you look around, its no big deal at all.
Even their ropey 7 statements instead of 6 wont stand up. My Judge accepted that the T&Cs were unreasonable and mutually exclusive. I argued..
“Submitting 6 full months of statements would inevitably meant submitted part of the 7th month. This would have invalidated my second claim as I wouldn’t have been able to provide the second 6 months of statements.”
This actually had nothing to do with the reason I was going to court with them as I had already won that case the first time.
Good luck and keep letting us know how you get on.
Thanks for that heads up Mark! I am absolutely shocked!
I cannot believe they have made a comeback, and even better, Just3G make a fantastic promise…
Of course, this is tied to their questionable terms & condtions, which have been changed, but as far as I am concerned still read the same. No doubt they have had legal help to revise these t&c’s to avoid people like us being able to question them.
Seeing this, I once again urge people to write to BBC Watchdog, Trading Standards, and Three in order to stop others being sucked by these cashback promises. I will post the relevant contact details soon.
Congratulations on your win in the county court Mark, Just3G have just made an Acknowledgement of Service on mine, which gives them 28 days to mount a defense. They must be getting used to the procedure by now.
Thanks for sharing your experience, I am sure it will help many others get what is owed by Just3G.
Hafeez: I had not thought of contacting Oftel, great idea! Oftel has now been absorbed by Ofcom, and I shall be ringing them to discuss this issue asap. Their contact details are available here, and I urge you all to phone them, and discuss Just3G’s dodgy dealings, and the fact that Three is not bothered that their services are being sold using underhand tactics.
Monika: Glad you got the terms & condtions. For your next claim you will need to send doucments up to month ‘9′. In effect you will need to send the 8th, 9th and 10th bills.
lionkingdad: Have Just3G refused to pay either of your claims, or have you not received any communication from them at all? Or do you mean they are not shown as being received by Royal Mail. (You can check on the Royal Mail website, all you need is to enter the 13 digit code on your Recorded Delivery receipt.)
Shelley: Glad the site has been useful for you, all I ask everyone is that you publisise it as much as possible! We need to get the message out to stop people being sucked in by this and other similar schemes.
It would appear you have done what we all have, and in response to your question, don’t wait to persue a claim in the county court, do it now, for your first claim at least. Go to Moneyclaim.gov.uk and register to start the process. It is very simple, and there is some useful info in the above posts to help you on your way.
As for your next claim, assuming you are yet to make it, make sure you send the 8th, 9th & 10th bills so they have absolutely no excuses. Again, make sure you send it by recorded delivery, and do not expect acknowledgement from Just3G till the cutoff date for that particular claim.
I couldn’t believe it when you said Just3G were still selling Three contracts, but as it turns out, Just3G are back with avengance! The best thing I can recommend here is to make a complaint to Ofcom. (The link is above).
Best of luck Shelley, and any questions just ask, and please keep us up to speed with how you are doing.
Ian,
No coummunication from Just3G at all! Bills and claim sent recorded delivery, first claim recieved proof of recorded delivery but letters and second claim, I have received no proof of delivery. On the Royal Mail website, it says they have not been recieved yet. Are Just3G not accepting recorded delivery letters? Also, I live in Nothern Ireland, I don’t think I can claim via Moneyclaim.gov.uk
thanks hafeez for the link, would ring them up
Just to let people know, I called 3 quite a few days ago to complain about Just3G and to ask them about their stand on the issue and responsibility towards us. I was informed that 3 does not endorse Just3G and have taken their business off them but Just3G have again started selling phones which is a shame. We should be doing something to stop them doing this to other innocent people
I have sent a letter by recorded delivery to Three today, saying that if they dont pay me all the cashback that I should be given up to the present date, and let me end my contract without charges, then I will be contacting the media. I explained that if they don’t either get the money from Just3G or Three don’t give me it themselves then I will be informing the media exactly how they happily profit from their customers losses by using companies like Just3G.
I also explained that they would lose alot more money by me doing that than if they just give me what I am owed. I have given them until 14th september to respond, and will let you know how I get on. I don’t know if anyone else has already tried this.
lionkingdad: I’m not sure what to recommend there. Just3G will only acknowledge receipt of the claim documents once the cut off date has passed, but you are way past that already. A swift email to them may be in order in that case. And as for the second lot of documents, which have not been signed for - how long ago did you send them? As far as I am aware any letter sent by first class is deemed to arrive by law. However you might want to check with Royal Mail, As it was either refused, in which case it would be sent back to you I guess, or been lost.
As for living in Northern Ireland, as you are still part of the UK, I would have thought things will be the same, we but will have to check on that one, which is easy enough. Moneyclaim has a complete guide to using the service on their site, which should answer any questions.
Monika: I’m not supprised three dont care. Whilst they don’t endorse Just3G, they don’t care about their customers problems as long as they get their line rental, which is pretty much guaranteed for them. The only thing you can do is spread the word Monika. Get in touch with Ofcom, Trading Standards, BBC Watchdog, the national press, anyone you can think of!
Shelley: The chances of Three themselves paying you anything are next to nothing, and there is no way I can see that they will let you out of your contract without paying the rest off. The only thing you can do is do as I have suggested to everyone else. Get in touch with the media, Ofcom, etc. I look forward to hearing what kind of response you get.
I cannot see how any of us here have commited libel, as we have only spoken the truth, and I have written back asking for clarification on this matter. Until I get a reasonable explanation this page will not be taken down or heavily edited.
As far as I am concerned, the information here is extremely important, and I believe passionately in helping others to recover what is owed to them, and preventing new customers falling foul of these cashback terms & conditions. I urge you all to continue posting your updates.
Ian,
I’d just like to say I hold you in the highest regard for the time and effort you have put into providing the information on this site.
The genuine and accurate information found here is of the utmost importance and without it many of us would be at a loss in our attempts to claim our cash back.
I myself began Legal Proceedings against Just3G using Moneyclaim.gov.uk yesterday.
Remember: It’s not the size of the dog in the fight…it’s the size of the fight in the dog!
Hi all, here is the Cashback Claim update I got from Just3G today, their intepretation of their terms & condtions is RUBBISH, six months bill should mean exactly that, 6 months bills and no time travel. Please read below……………
Rather than post the whole document in here, I have put the letter into a PDF, which is available here.
Ian
One would think Just3G is clever enough to make sure their contract terms are actually available at the link sent, “Full details are at http://www.just3g.co.uk/terms.html in the terms and conditions”
Their new site is of a completely different design Hafeez, and the terms & condtions are now available here.
I have read the posts and now I do not know what to do. My 6th bill is arriving in about 2 weeks and I face the dilemma of either sending my first 6 bills and being turned down, or waiting for my 7th bill and not submitting them within the timescale. I even e-mailed Just3g and asked them, but they haven’t replied. I have noticed on their website that you can chat to an operator online, so I think I will give that a go as well.
Alan, you probably would be okay to wait for your 7th bill (depending on which version of the terms and conditions you have got), because they say that they need it within 7 months of your contract start date, and i think you get your 7th bill a couple of weeks before that. You may actually be quite lucky as you know exactly what they say they expect now, from reading this site, whereas I think alot of us were caught out by them saying they want the 1st 6 months bills.
I don’t know, but after speaking to Three, apparently they send a total of 13 bills to us for a 12 month contract, so you may find if you send bills 1 to 7, then 8 to 10, then 11 to 13, you may be ok. Obviously I don’t want to give you advice that they then say is wrong, but all I can say is that those are the reasons they said they’re not paying me. Good luck.
Brian: Thank you for your kind comments, all I aim to do is help give people the correct information to be able to meet the terms and conditons to complete their cash back claims correctly and know how to proceed if they come across any problems.
Alan: I agree with what Shelley said, they best thing for you to do is wait till month 7, and send those 7 bills complete with a redemption form to Just3G by recorded delivery. This way you will meet their interpretation of the terms & conditions and hopefully have no problems. Best of luck!
It has been agreed that whilst we are legally entitled to discuss the terms and conditions and the cash back claims procedure, it is not appropriate to directly attack the image and reputation of Just3G as a company or imply that they operate in anyway other than in total accordance of the law.
Any comments which pass judgement on Just3G or the proprietors will be edited to remove such content, however I ensure you any valid information will remain.
I am sure you can all appreciate my position and why this must be done, and why Just3G must be granted freedom from potentially untrue and unjust comments which could harm the reputation of their business. What ever you may think Just3G are legally entitled to protect the integrity of their name just as we are entitled to contest their terms & conditions in the county courts.
I appreciate all your input so far, and welcome further discussion on the cash back procedure. If anyone would like to contact me directly, feel free to use the contact form in the top navigation to get in touch.
Thanks,
Ian.
As far as I am concerned, the information here is extremely important
Here! Here! It is very important and thank you Ian for working around the situation and keeping the website online, allowing us all to help each other.
Don’t worry Ian, about the solicitors and about having to edit our comments. We fully support you and appreciate your efforts. You are most welcome to edit the contents of our posts. I
also wanted to mention, Today I have received a cash back of £91 for the first six months. According to my calculation, it should have been more as my contract was “-e338/tt600-49p/12m £35 bonus”. How much have other people on similar contract received?
I agree with mark, thanks ian, as i am so glad i found this site. H